Privacy Policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop at kensingtonfurniture.co.uk, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Kensington Garden Furniture products which are relevant to your browsing history when you visit other websites.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:
- To respond to your requests and to fulfil your orders for products and services.
- To improve products and services, make your experience more efficient and relevant and provide you with a personalised service.
- To administer this website
- To analyse and research website visitors' demographics, interests, and pages viewed based on the information provided during ordering, from server log files, or surveys.
- To contact you from time to time with information of new products and services or events that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
If you create a shopping account while ordering online you may be given the option to receive information from Kensington Garden Furniture Ltd by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick the appropriate box as you go through the registration process. You may unsubscribe from our contact list at any time by telephoning us on 01245 478000 10am and 5pm (Mon-Fri).
Your personal Information may be disclosed to other businesses within Kensington Garden Furniture Ltd and to reputable third parties who will help to deliver your garden furniture order. Kensington Garden Furniture Ltd requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of Kensington Garden Furniture Ltd for mailing or marketing purposes.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
Cookies are tiny text files stored on your computer when you visit certain web pages. At kensingtonfurniture.co.uk, we use cookies to keep track of what you have in your basket, and to remember you when you return to our site.
To order products on kensingtonfurniture.co.uk, you need to have cookies enabled. If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see managing cookies on your web browser for help to turn them on should you need to.
Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.
MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) an assumption has been made that you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. However, you can still opt-out of receiving marketing emails from us at any time.
If you opt-out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
Questions regarding this Policy should be directed as follows:
Customer Services
Kensington Garden Furniture Ltd
Unit 1
Rignals Lane Ind. Est.
Galleywood
Chelmsford
Essex
CM2 8RF
